27 January 2010

Plymouth City Council is to implement the WebDT360 Tablet PC from Xperience Wireless as part of a Vehicle Tracking and Mobile Data Capture solution for its waste management service.

Initially Plymouth sought out a stand-alone vehicle tracking solution, before coming to the realisation that this must be combined with better communication of information to refuse vehicles on their rounds. 

Refuse vehicles will now be equipped with the WebDT360 - 8.4" Tablet PC device mounted in the vehicle cabin, as well as GPS trackers. The WebDT tablet PC will use Kirona’s Intelligent Mobile Solution to tell drivers which streets to pick up from and which bins to collect; including information about disability pick-up and other exceptions. In instances where collection is not possible e.g. no access to bins, wrong waste etc. the solution will allow this information to be recorded at the touch of a button. 

By using Kirona’s Solution with the WebDT tablet PC devices, refuse collectors will be provided with up to date information about their rounds and a more efficient method for recording problems with individual collections. What is more, the solution is completely configurable with office CRM systems. This is a key triumph for Plymouth. Previously, citizens who rang up to complain about missed collections could not be told the reason as it took time for the CRM to be updated by paper job sheets. Now, the CRM is to be updated automatically and citizens offered an improved level of service.

Missed bins will also no longer be the nuisance they once were to Plymouth. As the complete solution is integrated with the vehicle’s GPS tracker, Collection Management will be provided with the location of refuse vehicles in real-time. This will enable Collection Management to allocate the nearest vehicle to pick it up, therefore limiting disruption to Plymouth’s waste management service.  

For more information on the WebDT360 click here.

Please contact the Xperience Wireless team to learn more